Privacy Policy

Last Updated: January 2025

1. Introduction

Insight's Creator Studio, operated by Insight From Feedback ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our YouTube creator tools and analysis service.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and email address
• Billing and payment information
• Account credentials
• YouTube video URLs you submit for analysis
• Communications you send to us

YouTube Data

When you analyze YouTube videos through our Service, we collect and store:

• Video metadata (title, description, view counts, publish date)
• Channel information (channel name, subscriber count)
• Comment text and associated metadata (author display name, publish date, like counts)
• AI-generated analysis results and insights

Automatically Collected Information

When you access our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Analytics data through Google Analytics

3. How We Use Your Information

We use the collected information for various purposes:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Generate YouTube video and comment analysis reports
• Provide historical trend analysis and competitor insights
• Power features such as niche trend tracking and content recommendations
• Send administrative information and service updates
• Respond to your comments, questions, and support requests
• Improve our website and services
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues

4. YouTube Data Storage and Retention

Our service accesses publicly available YouTube data through the YouTube API. We comply with YouTube's Terms of Service and Google's Privacy Policy.

What We Store

To provide features such as trend analysis, competitor tracking, and historical insights, we store YouTube comment data and video metadata associated with your analyzed videos. This data is linked to your account and used solely to enhance your experience with our Service.

Data Retention

We retain stored YouTube data for as long as your account is active or as needed to provide you with our services. Comment data associated with deleted YouTube videos or channels may be removed during periodic data maintenance. You may request deletion of your stored data at any time (see Section 7).

Third-Party Content

YouTube comments are created by third-party users on the YouTube platform. We do not claim ownership of this content. If you are a YouTube commenter and wish to have your comments removed from our system, please contact us at support@insightfromfeedback.com with details identifying the content.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information:

• Service Providers: With trusted third-party services including Auth0 (authentication), Stripe (payment processing), and Anthropic (AI analysis)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not share or sell aggregated YouTube comment data to third parties for marketing or advertising purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure data storage with encrypted databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Data Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, including stored YouTube comment data and analysis history
• Export: Request an export of your stored data in a portable format
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us at support@insightfromfeedback.com. We will respond to your request within 30 days.

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Information

If you have questions about this Privacy Policy, please contact us:

• Email: support@insightfromfeedback.com