Privacy Policy

Last Updated: August 2025

1. Introduction

Survey Creators ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website surveycreators.com and use our survey platform services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and job title
• Billing and payment information
• Account credentials
• Survey responses and feedback
• Communications you send to us

Automatically Collected Information

When you access our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Analytics data through Google Analytics

3. How We Use Your Information

We use the collected information for various purposes:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Send administrative information and service updates
• Respond to your comments, questions, and customer service requests
• Improve our website and services
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information:

• Service Providers: With trusted third-party services including Auth0 (authentication), Stripe (payment processing), Resend (email delivery), and Digital Ocean (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition
• Consent: With your explicit consent for other purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes:

• SSL/TLS encryption for data in transit
• Secure data storage with encrypted databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us at privacy@surveycreators.com

7. Survey Data and Respondent Privacy

When you create surveys using our platform, you are responsible for complying with applicable privacy laws regarding your survey respondents. We process survey response data on your behalf as a data processor. Survey creators retain ownership and control of their survey data.

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@surveycreators.com
• Website: surveycreators.com
• Address: Tyler, Texas, United States