Refund Policy - Insight From Feedback

Last Updated: January 2025

Our Approach to Refunds

We understand that sometimes things don't work out as expected. While our digital services are generally non-refundable due to immediate delivery, we review refund requests on a case-by-case basis and will work with you to find a fair resolution.

1. Digital Product Nature

Insight From Feedback delivers digital services including AI-powered analysis reports and dashboard access. Because these products are delivered immediately upon purchase and cannot be "returned" like physical goods, our standard policy is that sales are final. However, we recognize that exceptional circumstances arise.

2. When to Contact Us

If you're unsatisfied with your purchase, please reach out to our support team. We're more likely to work with you on a resolution in situations such as:

Technical issues that prevented you from accessing or using the service
Significant service outages that impacted your experience
Billing errors or duplicate charges
The service did not function as described

Each request is evaluated individually, and we'll do our best to reach a resolution that works for both parties.

3. Situations Where Refunds Are Unlikely

To set clear expectations, refunds are generally not provided for:

Change of mind after receiving your report or accessing the dashboard
Forgetting to cancel a subscription before renewal
Not using the service during your billing period
Finding an alternative service you prefer
Business needs or circumstances changing
Accounts terminated for Terms of Service violations

4. Cancellation Policy

You can cancel your subscription at any time to prevent future charges:

Cancel directly from your account dashboard under Subscription Management
Cancellation takes effect at the end of your current billing period
You retain access to the service until your paid period ends
No partial refunds for unused time in the current billing period

5. One-Time Reports

For one-time report purchases ($15), because the report is generated and delivered immediately, these purchases are generally final. If you experience a technical issue that prevents delivery of your report, contact us and we'll make it right.

6. How to Request a Refund

If you believe you have a valid reason for a refund:

Email us at support@insightfromfeedback.com
Include your account email and order details
Describe the issue you experienced
We'll respond within 1-2 business days

Important: Please contact us before initiating a chargeback or payment dispute. We're committed to finding a fair resolution, and chargebacks may result in account termination.

7. Price Changes

We reserve the right to change our pricing with 30 days notice. If prices increase:

You'll be notified at least 30 days before the change
You may cancel before the new pricing takes effect
Continuing your subscription constitutes acceptance of the new pricing

8. Service Modifications

If we significantly modify or discontinue the service:

We'll provide advance notice when possible
You may cancel your subscription
We'll assist with data export where feasible
Prorated refunds may be considered for major service disruptions

9. Contact Us

Questions about this refund policy or need assistance? We're here to help:

Email: support@insightfromfeedback.com
Website: insightfromfeedback.com

We aim to respond to all inquiries within 1-2 business days.

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