Last Updated: January 2025
⚠️ Important Notice: No Refunds
All sales are final. Survey Creators does not offer refunds under any circumstances. Please read this policy carefully before purchasing.
1. No Refund Policy
Due to the digital nature of our software-as-a-service (SaaS) platform and the immediate access granted to all features upon payment, we do not provide refunds for any reason. This policy applies to:
- All subscription plans (Starter and Professional)
- Monthly and any future annual subscriptions
- Partial month usage
- Upgraded or downgraded plans
- Accounts terminated for Terms of Service violations
2. Why We Don't Offer Refunds
Our no-refund policy exists because:
- Immediate Access: Upon payment, you receive instant access to all features of your selected plan
- Digital Services: Our platform provides digital services that cannot be "returned" like physical products
- Resource Consumption: Your account immediately consumes server resources, support capacity, and infrastructure
- Data Processing: Once you begin using our service, we process and store your data securely
- Intellectual Property: You gain access to our proprietary survey templates and scoring algorithms
3. Free Account Access
We offer a free account specifically so you can evaluate our service before committing to a paid subscription. The free account:
- Gives you full access to evaluate the platform
- Lets you test all features with the exception of advanced AI features and API access
- Is restricted by volume and some advanced features
We strongly encourage you to thoroughly test our platform with a free account to ensure it meets your needs before you pay for the subscription.
4. Situations Where Refunds Are NOT Provided
To be absolutely clear, we do not provide refunds in any of the following situations:
- You forgot to cancel your subscription
- You didn't use the service during your billing period
- You found a cheaper alternative
- Your business needs changed
- You're dissatisfied with any aspect of the service
- You misunderstood the features or capabilities
- You experienced technical issues
- Your account was suspended or terminated
- You want to cancel mid-billing cycle
- Any other reason not explicitly covered by consumer protection laws
5. Cancellation Policy
While we don't offer refunds, you can cancel your subscription at any time to prevent future charges:
- Cancel directly from your account dashboard
- Cancellation takes effect at the end of your current billing period
- You retain access until the end of your paid period
- No partial refunds for unused time in the current period
- After cancellation, your account reverts to a free limited access state
6. Billing Disputes and Chargebacks
Initiating a chargeback or payment dispute instead of following our cancellation process may result in:
- Immediate account termination
- Loss of all data and survey responses
- Being banned from future service use
- Collection proceedings for the disputed amount
- Additional fees and legal costs
If you have a billing concern, please contact us first at support@surveycreators.com before initiating a dispute with your payment provider.
7. Price Changes
We reserve the right to change our pricing with 30 days notice. If prices increase:
- You'll be notified at least 30 days before the change
- You may cancel before the new pricing takes effect
- No refunds will be provided if you choose to cancel due to price changes
- Continuing your subscription constitutes acceptance of the new pricing
8. Service Modifications or Discontinuation
If we modify or discontinue the service:
- We'll provide advance notice when possible
- You may cancel your subscription
- No refunds will be provided for service changes
- We'll assist with data export where feasible
9. Legal Compliance
This refund policy is subject to applicable consumer protection laws. In jurisdictions where refunds are required by law, we will comply with the minimum requirements while maintaining our general no-refund policy to the fullest extent permitted.
10. Acknowledgment
By purchasing a subscription to Survey Creators, you acknowledge that:
- You have read and understood this refund policy
- You agree that all sales are final
- You waive any rights to refunds except as required by law
- You had the opportunity to try the service with a free account
- You understand the subscription will auto-renew until cancelled
11. Contact Us
If you have questions about this refund policy or need to cancel your subscription, please contact us:
- Email: support@surveycreators.com
- Cancel anytime: From your account dashboard under Subscription Management
- Website: surveycreators.com
Remember: Contact us BEFORE initiating any payment dispute to avoid account termination.